Professional and friendly.
We have been working with Lisa for close to 7-8 years now. Normally, I would leave it like that, because just to say that we have been working that long with someone, in our line of business, is something important.
Aside from her and her group's professionalism and willingness to help us get to our final outcome, there is also her demeanor. When we call or contact Lisa, we absolutely feel comfortable talking with her. She makes all of us feel as we are part of the family and not so much a client, and not as if we are beneath her. I think that this personal quality in attorneys nowadays is missing, and this is one of the core strengths that Lisa has. If I was to call her office, looking for attorney help, and she spoke with me the way that she does, I would be a client immediately.
In regards to the actual work, she is very informed and current. There are almost no questions that she can't answer off the top of her head, and if by a miracle she doesn't know the answer, we will end up getting a response within 10 minutes. This, makes us feel like we are her only clients, which we are not.
She is also very good with her deadlines. When she tells us that she is going to have something done by a certain day and time, she normally does and maybe even earlier. For someone like me who considers deadlines important, is an absolute asset and another reason why we are working with her.
This level of care, professionalism and her demeanor are just a few of the reasons why we have been with her all these years, and look forward to many more.